中國信託商業銀行
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Customer   Service
New Delhi: +91-11-43688888
Taiwan: 0800-017-888
 
2018/06/05 Dear customers,
Due to our Data Centre will be moved to the new location. The eTrust and related business will stop service during part of the following date range from 2018.6.16 to 2018.8.12. We apologize for any inconvenience it may have caused.
Date range2018.6.16 ~
2018.6.18
2018.7.14 ~
2018.7.15
2018.8.11 ~
2018.8.12
BusinesseTrustMMASeTrust
MMAS CodeFax
MPASS  
The above items shows our Data Centre moving schedule, we will do our best to reduce the influencing time interval and thanks for your cooperation. If you have any further question, please contact our customer service.
2018/04/27 Dear customers,
In order to protect customers’ right and interests, CTBC internet banking website, eTrust, will stop network security protocol for TLS (Transport Layer Security ) 1.0.
It’s recommended upgrading your Operation System(OS) to Windows7 and Internet Explorer (IE) to the latest updated version and check the setup to enable TLS1.1 (and above) of circumstance to prevent the failure of login or opening browser.
*eTrust ONLY supports Internet Explorer (IE) and the version of IE suggested to 8.0 or newer version. To ensure the browser run normally, please refer to our instruction of「IE Circumstance Setup」。
If you have any further question, please contact our customer service line at 0800-017-888。
2017/07/21 Dear Customers,
First of all, we would like to thank you for using our Automated Message Notification Service. To enhance service quality, we will upgrade the email system at 2017.08.11 from 19:00 to 23:00. During the maintenance period, we will suspend the system service. We are sorry for any inconvenience it may cause! In order to keep the service continuing after maintenance, please note that mmas@notify.ctbcbank.com is our sender address of notification service, and help remind your IT department not to set it as trash mail or lock its IP. Thank you. If you have any questions, please contact with our customer service. Thank you.
客服專線 (Customer Service):
TW:0800-017-888, (886) 02-5559-9888#2700 / HK:(852)2916-1816 / CN:00-800-820-8188 / SG:(65) 6351-4888 / NY:(212) 457-8903 VN:84-8-3910-1888 Ext: 301~303 / IN New Delhi :(91) 11-43688888 / IN Sriperumbudur (Chennai) Branch : (91) 44-66227777 / JP Tokyo:(03) 6742-0968



Customer Service   New Delhi :+91-11-43688888;Taiwan : 0800-017-888





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